Terms & Conditions

1. Provider and scope

This website is operated by Veloce Cloud and AI Technologies Limited. These terms apply to the public website. V-Tickd and V-Cloud Sign are business software services, including for accounting and bookkeeping practices.

Product use is governed by the service terms, order and any data processing agreement agreed for that product. This page does not create a subscription, replace an existing customer agreement, change an agreed price or authorise a charge.

2. Products and professional responsibilities

V-Tickd supports accounting operations, client information collection and workflow visibility. Practices remain responsible for record accuracy, professional review, advice, deadlines and filing decisions. Workflow status, AI-assisted suggestions and connected accounting information require review and do not guarantee complete reconciliation or compliance.

V-Cloud Sign supports document approval and electronic signing workflows. Senders remain responsible for document content, recipient details, authority to sign and whether electronic signing is suitable for the transaction. Requirements vary by document and jurisdiction. Using the software does not guarantee every document satisfies every legal formality.

Published descriptions are not promises that planned features or integrations are available. Confirm capabilities, release status and limitations relevant to your practice before relying on them.

3. Early access and commercial agreements

An application or enquiry does not guarantee acceptance or create an obligation to purchase. Early-access features may change during validation. Access scope, support, use of client data and commercial arrangements must be agreed during onboarding.

Fees, renewal, cancellation, refunds, usage limits, support and availability commitments are determined by the applicable product agreement or order. These website terms do not introduce new billing or cancellation rules.

4. Acceptable use

Use the website lawfully and provide accurate information. Do not submit malicious code, impersonate others, attempt unauthorised access, disrupt services, harvest personal information or use our forms for spam.

Only provide information you have authority to share. Customers are responsible for their instructions, user permissions and lawful use of client information. Product access and permitted usage remain subject to the applicable agreement.

5. Intellectual property and customer content

Veloce and its licensors retain rights in the website, software, branding and published materials. You may view public pages and share links for legitimate business purposes. These terms do not transfer software ownership or grant permission to commercially exploit protected content.

Providing customer documents does not transfer their ownership to Veloce. Rights needed to process customer content are governed by the relevant agreement and instructions.

6. External services and availability

External services have their own terms, privacy practices and availability. References to accounting platforms do not imply endorsement, certification or a live integration.

We aim to keep website information accurate and available, but it may contain errors or become outdated and access may be interrupted. Confirm information material to a purchase with us. Public website access does not include a contractual uptime or support guarantee.

7. Responsibility and legal rights

Website information is general product information, not legal, tax or accounting advice. Obtain appropriate professional advice for your circumstances. Product liability is addressed by the applicable agreement; this page introduces no new contractual liability cap.

Nothing excludes liability that cannot lawfully be excluded, including fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Nothing removes mandatory rights under applicable law.

8. Concerns and changes

Our Privacy and Cookie Policies explain website information handling. Contact contact@veloce-tech.com about website, product or contractual concerns.

We may update website terms and show the revision date above. Updates do not retrospectively replace an agreed customer contract. Product-contract variations follow the applicable agreement.